Benchmark Portal Study

How Call Centers Handle Non-English Calls
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In This Resource, You Will Learn: 

  • When phone interpretation providers are used in contact centers
  • Which methodologies centers use to handle non-English calls
  • Key performance metrics used to measure non-English calls

Ready to partner with Voiance for quality language services?

Voiance is the leading provider of phone and video interpretation, connecting companies and customers to interpreters in seconds. Interpreters in large-scale US contact centers complete a 120-hour certification course, three times longer than is typical in the industry.

Voiance offers free online sign-up for phone and video interpretation. Get started cost-free today and pay per-minute when you use the service.

 

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